Here I wish to really put down several company's name BECAUSE they have overstepped their boundaries in getting sales.
Lately I've been receiving too many tele-sale calls from companies. Two things that I notice in their conversation which really turn me off is rudeness and pushy. Basically, all phonecalls went like this. Conversation in brackets is what's on my mind while having the phone conversation.
MCH Salesperson: Hello, is that Mr Javalier?
Me: Yes, speaking.
MCH Salesperson: Oh hello, I'm calling from Promark Partners. I understand that you have signed up with bla bla hotel before?
Me: Yes, I did.
MCH Salesperson: Well, I just want to let you know that hotel is no more related to Promark. Here I want to tell you of a special deal. You can stay at any 21 hotels in Malaysia for 60% off! And we even have dining priviledges, you can eat alone at 40% off or with friends and your share is totally free! Furthermore, bla bla (MCH, when this lady gonna stop talking?! Dun even have the courtesy to ask if I'm busy).
Me: Ok.
MCH Salesperson: It's only RM499, Mr Javalier. So, you want to charge to your Visa or Master?
Me: (WTF?!? Since when I agree?!?) Sorry, not interested.
MCH Salesperson: But why, Mr Javalier. This is a good offer. It lasts for a whole year you know. bla bla bla...
Me: Nevermind, it's okay.
MCH Salesperson: But... more sales pitch, more sales pitch...
Basically I'll end the call in a variety of ways. Now,... after receiving a few more phonecalls of similar manner, I decided to pay attention to which company they're from and give them a piece of my mind. The three companies that got the below respond from me are Hotel Istana, Holiday Villa and even Standard Chartered bank for their credit card.
MCH Salesperson: So, you want to charge to your VISA or MASTER?
Me: Well, actually I'm already interested to sign up coz' my friends did. But now after your call, I don't think I should.
MCH Salesperson: Why is that, Mr Javalier?
Me: Simply put, your hotel/bank is very bad on customer service. Their salesperson did not bother to ask if I'm busy, and then they act as if the phonecall is already a sales transaction. So, well, I don't have anymore faith in your hotel if you management trains the sales team this way. Thank you.
A tad direct, but I guess it'll have to be that way. Or else Malaysia will lose it's image as a courteous and polite country. My LAST tele-sales conversation with the Std Chartered Credit Card salesperson happened when I was eating, so while she blabs about her product, I made sure I ate soundly. :D
I even had this one tele-sales person who was a malay guy who I believe is in his 40's saying (and translated), "Please lah, but from me. You're malay, I'm malay. Malay must help malay you know" to which I replied "So I let go of RM400++ to you, how are you helping me? Give me a one-night stay for every ringgit I give, then we'll talk."
All is not bad in Malaysia. Since I've decided to be open with the companies I'm not happy about, there are some that was okay, albeit pushy. Walton International salesperson was courteous to ask whether I am busy and checked when I'm free, and then proceed to INTRODUCE ONLY the products without any push. Same goes for Southern Bank Berhad's salesperson who did ask if I was busy.
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1 comment:
Hahaha....true enough... but maybe, just maybe, it's their employer who trained them this way.
"Don't give them a chance, you must take charge, ask them for the credit card straight away..."
Well, that's how they train me when I am in Informatics last time (no wonder they are losing big time).
But sadly, there ARE people who very easily fall for these things. So whoever is reading this, please think twice before you give your credit card detail to any tele-sales people.
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