Dear She*l Management,
I came across your advertisement on tv as well as the newspapers, where you are advertising about your superbly fast petrol kiosk fuel-up service, especially with the usage of credit cards. It showed that the parking attendant was just about to wash the windscreen when the car sped off. I was so elated that I drove to one of your kiosk to fuel up. Since I don't really need to fuel up, I put in just RM10 worth. Here's what I did.
I stopped my car. Pulled out my wallet. Called the attendant to wash my windscreen. Took out my card and slot in the card reader. Authorised and then I fueled up. To my utter amazement, he finished washing my windscreen even before I pressed on the pump!! I got a little disappointed, but then I thought, maybe your system was a little slow today.
The next day I went back to the same petrol kiosk, and again I did the same as the above. Same result! This time I was only a little bit faster, that I was at RM2.00++ when he finished washing my windows. What gives?! I was getting angry, but I cooled down. Okay, maybe this kiosk is not as efficient as the others.
A week later, I went to another kiosk. Same story. Again I went to another kiosk, same story also. Altogether I went to 8 different kiosks and I have failed on all occasions to drive off before the attendant manage to place the 'washing rod' on my windscreen! I've even tried changing my method, by asking them to wash only after I've placed the pump into the car. But no,... before I could place the pump back, they're done washing.
Then it dawned on me that the only logical explanation is that your company have deliberately lied to its customers, and on national tv and newspaper!! What a shame on you, She*l!! A totally misleading advertisement!
I hereby demand my money back for a total of RM160.00 which I must receive within two weeks time. Failure to do so will cause me to write a letter to the Ministry of Consumer Affairs, and take you to court for damages multiple times of the RM160.00 that I lost.
I expect to hear from you.